Refund and Cancellation


The Home may deny your order for any products if any of the below circumstances occur:

  • If the item is out of stock
  • If there has been a pricing error at our end
  • If we find a product discrepancy
  • If we are unable to obtain the necessary authorization for your payment
  • Or any other reason at The Home’s sole discretion.

If any, or all, of the above situations are met, we will inform you that your order has not been accepted. In such a case, The Home will not process your payment and will not be liable to you or any third party by reason of our decision to decline processing an order. This discretion will extend to unwinding or suspending any transaction after the processing has begun.

If The Home faces any errors in transmission resulting in interruption of your purchase, you are required to cooperate to resolve such issues and agree that The Home shall have full discretion to determine the most feasible solution in any such case.

We at The Home work diligently to offer you the best prices on the website and in store, however in many cases the prices online will not match the prices in store.


Mattress exchange policy is applicable to below mattresses sizes only:-

200×200, 200×180, 200×160, 200×120

Exchange for a different mattress size will not be accommodated.


Each custom product is made specifically to your specifications and as a result, your orders can’t be modified, cancelled or returned.

On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.


Made to order products cannot be cancelled, returned or exchanged (Includes Sofas, Beds and Mattresses).

Furniture items cannot be returned or refunded once delivery has taken place.

On damaged or defective items, an exchange or refund will be offered only when a repair is not

During a sale/promotion we are unable to accept the return/exchange of products.

In the event of cancellation 3% will be reduced from the total amount of your order. Additionally, delivery charges will be deducted if the delivery has already been attempted. All online purchase returns will be accepted basis approvals from the management and the refund time may take from 5-6 days depending upon the management approval & bank policies.

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