Terms & Conditions

The documents, data, information and material contained in the Web Site (“https://thehome.ae) is provided by The Home exclusively for non-commercial and individual use by prospective and confirmed The Home customers. By accessing this Site, you are deemed to have agreed to the terms and conditions of this Site If you are not an authorized user and if you do not agree to the terms and conditions of this Site, you may refrain from usage of this Site. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers must be notified about these changes as well as the Payment Gateway Provider/ NBAD”


 Before ordering online you should check the following:

  •           The item will fit through the doors.
  •           The item will fit the exact space allocated in your house.
  •           Incase of an apartment, the lift is adequate to take delivery in size and weight.
  •           Items labeled as “made to order” on their product page are not eligible for cancellations, returns, or exchanges.


Website “ www.thehome.ae ” will NOT deal or provide any services or products to any of OFAC sanctions countries. There will be an additional charge of AED 600/- for western regions of Abu Dhabi.

Delivery and installation above order value of AED 1000 (vat inclusive) is free. Items carried via a staircase, up to 5 floors above the ground, is free. If under 20 floors, a charge of AED 100 (vat inclusive) will be applicable, customer must inform before making the order. Above 20 floors ( via staircase) cannot be delivered to their homes and the customer must arrange their own team to carry the items ( unless confirmed in writing ). Such items will be delivered to the ground floor only and installation will be done free of cost within the next 3 working days. If no one is present at the delivery address and delivery is not completed one additional delivery will be re-scheduled free of charge. If no one is present on the second occasion the 3rd delivery will be chargeable, cost based on the location of the address, but at a minimum charge of AED 150.


The Home may deny your order for any products if any of the below circumstances occur:

  • If the item is out of stock
  • If there has been a pricing error at our end
  • If we find a product discrepancy
  • If we are unable to obtain the necessary authorization for your payment
  • Or any other reason at The Home’s sole discretion

If any, or all, of the above situations are met, we will inform you that your order has not been accepted. In such a case, The Home will not process your payment and will not be liable to you or any third party by reason of our decision to decline processing an order. This discretion will extend to unwinding or suspending any transaction after the processing has begun.

If The Home faces any errors in transmission resulting in interruption of your purchase, you are required to cooperate to resolve such issues and agree that The Home shall have full discretion to determine the most feasible solution in any such case.

We at The Home work diligently to offer you the best prices on the website and in store, however in many cases the prices online will not match the prices in store.



Each custom product is made specifically to your specifications and as a result, your orders can’t be modified, cancelled or returned.

On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.


Made to order products cannot be cancelled, returned or exchanged (Includes Sofas, Beds and Mattresses).

Furniture items cannot be returned or refunded once delivery has taken place.

On damaged or defective items, an exchange or refund will be offered only when a repair is not possible.

During a sale/promotion we are unable to accept the return/exchange of products.

Regarding the cancellation 3% will be reduced from the total amount of your order. All online purchase returns will be accepted basis approvals from the management and the refund time may take from 5-6 days depending upon the management approval & bank policies.


The Site makes available information relating to furniture owned or managed by Royal Palace Group and its associate companies (“The Home”).


The Site contains “The Home” trade marks and service marks and devices (including the word “The Home”) and other valuable trade or service marks owned by The Home or licensed to The Home to distinguish its services and products. These trade marks and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of The Home.


The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site are either owned exclusively by The Home or licensed by The Home and except as specifically provided in these terms and conditions may not be used, copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical or otherwise, without the prior written approval of The Home. You may not, without such approval from The Home, create derivative works from any part of the Site or commercialize any information, products or services obtained from any part of the Site. Information received from a third party may be the subject of copyright owned by that third party.


The Site is for your personal non commercial use and any information may be downloaded by you solely for that purpose. This right to use the information is not a transfer of title, and is subject to the following restrictions:

  • The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).
  • Security capabilities and policy for transmission of payment card details has to be mentioned on their website.

The information should not be used for any commercial purpose or public display, performance, sale or rental;
no copyright or other proprietary information should be removed / copied;
the information should not be transferred to another person;
software should not be interfered with in any manner;
every person downloading, reproducing or otherwise using the information must prevent any unauthorized copying or usage of the information;
you will only use the information for lawful purposes and in accordance with these terms and conditions.


You accept that all information provided on the Site or any other material accessed through the Site including via any linked web site is general information and is not in the nature of advice. You also accept that all of the information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the information and the Site or any other material accessed through the Site including via any linked web site. Whilst The Home seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, The Home does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any linked web site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.

In particular The Home does not warrant that (a) the information or any other material accessed through the Site including via any linked web site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or (b) your access to information or any other material accessed through the Site including via any linked web site will be uninterrupted, timely or secure.
The Home is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the information or any other material accessed through the Site including via any linked web site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. Unless otherwise specified to the contrary all new information shall be subject to these terms and conditions. The Home does not guarantee that the Site will operate continuously or without interruption or be error free.


You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. The Home does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any linked web site. The Home does not guarantee or warrant that any material available for downloading from the Site or any linked web site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements.

You must ensure that any information which you provide to The Home is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of The Home or the Information or which may detrimentally interfere with any The Home system, data or information.


The Site may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. You acknowledge and agree that The Home does not have any control over the content or availability of linked web sites and accepts no responsibility for the content, privacy practices or any other aspect of linked web sites. Links with linked web sites should not be construed as an endorsement, approval or recommendation by The Home of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and only to the extent expressly stipulated to the contrary.


As provided in our Privacy Policies, Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. Accordingly, any information which you transmit to The Home is transmitted at your own risk. Customer information will be protected & confidential, will not be shared


If you breach any of these Conditions your access to the Site will terminate immediately without the necessity of any notice being given to you. Access to the Site may be terminated at any time by The Home without notice. The provisions of these terms and conditions excluding, limiting and disclaiming the liability of The Home will nevertheless survive any such termination.


We accept payments online using Visa and MasterCard credit/debit card in AED


The Home does not accept any liability for any failure by The Home to comply with these terms and conditions where such failure is due to circumstances beyond its reasonable control. If The Home waives any rights available to it under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.


If you have been provided with a login and password, then any such login and password are for your personal use only. You may not reveal your login or password to anyone else or permit anyone else to use your login and password to access the Site. You are responsible for maintaining the confidentiality and security of your login and password and accept responsibility for all activities that occur under your account or password. You must notify The Home immediately in the event that the security of your login or password has been breached.


All notices and other communications permitted or required by the provisions of this Agreement may be given by electronic mail or, if by The Home, by posting such notice on the Site. Notice is deemed given upon receipt by you if sent by electronic mail or or immediately upon posting to this Site.


In no event shall The Home be responsible for any direct, indirect, special, incidental or consequential loss or damage, including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of (a) your use of the Site or any linked web site; or (b) your use of or reliance on information or any other material accessed through the Site including via any linked web site.


This terms and conditions shall be governed by the Laws of Dubai, UAE.

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