“All credit/debit cards’ details or information will NOT be stored, sold, shared, rented or leased to any third parties”
“All customer’s Personal identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”
“The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers must be notified about these changes as well as the Payment Gateway Provider/ NBAD.”
A PARTNERSHIP IN TRUST
When The Home set out to create a high-quality, low-priced line of home furnishings, we knew we couldn’t do it without the help of some very important partners-you, our customers. Whether you’re researching purchases in The Home catalogue, picking up your furniture in our self-serve warehouses or assembling your purchases at home-we’re working together to help you create a better everyday life at a price everyone can afford. The Home is based on a partnership with our customers. Without you, The Home could not exist.
This partnership extends to the way we handle your personal information. Just like shopping at The Home is a cooperative experience, The Home makes a point of working with our customers when it comes to their privacy. We only collect the information we may need to create a better shopping experience for you. This Privacy Notice is our way of telling you what information we collect, how we use it and how you can access, change and remove your information.
HELP US BUILD A BETTER THE HOME
In order to create a better The Home, we need your help. You can help by providing us with various kinds of information to help The Home serve you better, and ultimately improve The Home for everyone. Below you’ll find some of the reasons we request information from you, as well as how we obtain and use that information to help improve your The Home shopping experience.
As provided in our Privacy Policies, when you make a purchase at The Home, you may need to give us contact information in order to process your payment. If the item is being delivered, we will also ask for your name, address, telephone number and email address to guarantee prompt delivery. This information will only be used for internal purposes and to fulfil your purchase.
In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is only used to answer your questions as completely and thoroughly as possible.
Website “ www.thehome.ae ” will NOT deal or provide any services or products to any of OFAC sanctions countries. There will be an additional charge of AED 600/- for western regions of Abu Dhabi.
Delivery and installation above order value of AED 1000 (vat inclusive) is free. Items carried via a staircase, up to 5 floors above the ground, is free. If under 20 floors, a charge of AED 100 (vat inclusive) will be applicable, customer must inform before making the order. Above 20 floors ( via staircase) cannot be delivered to their homes and the customer must arrange their own team to carry the items ( unless confirmed in writing ). Such items will be delivered to the ground floor only and installation will be done free of cost within the next 3 working days. If no one is present at the delivery address and delivery is not completed one additional delivery will be re-scheduled free of charge. If no one is present on the second occasion the 3rd delivery will be chargeable, cost based on the location of the address, but at a minimum charge of AED 150.
MATTRESS RETURN POLICY
Mattress return policy is applicable to below mattresses sizes only:-
200×200, 200×180, 200×160, 200×120
CUSTOM PRODUCT ORDERS CAN’T BE CANCELLED OR RETURNED
Each custom product is made specifically to your specifications and as a result, your orders can’t be modified, cancelled or returned.
On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.
Regarding the cancellation 3% will be reduced from the total amount of your order. All online purchase returns will be accepted basis approvals from the management and the refund time may take from 5-6 days depending upon the management approval & bank policies.
SPECIAL OFFERS, PROMOTIONS AND GUARANTEES
When you register for or redeem The Home special offers or other promotions, we may ask for personal information in order to note the success of our programs for future offers. You also may provide such information when you fill out a guarantee card about a product you purchased from The Home. Or you may provide us with information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.
WHAT YOU SHARE WITH THE HOME STAYS WITH THE HOME
If you cannot trust The Home, you will not shop with The Home. For that reason, the security of your personal information is of utmost importance to us. The Home does not share your personal information with companies outside The Home for marketing purposes. The information we collect is used only by The Home. We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. On occasion, we do need to hire other companies to help serve you better. In some of these cases, we may need to share information that is necessary to perform tasks for The Home. For example, a delivery service will need to know your name and address in order to bring The Home products to you. These companies are strictly monitored by The Home in order to make certain the privacy of our customers is always protected.
THERE ARE MANY KINDS OF COOKIES. WE THINK YOU’LL LIKE THE HOME RECIPE
Many web surfers are concerned about their privacy and the use of ‘cookies’ on the Internet. Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to “steal” information about you or your computer system.
Nevertheless, if you don’t like having any cookies at all they can be disabled in your web browser’s Internet Options.
CALL US. WE WON’T CALL YOU
The Home will only contact you if you provide us with your email address and request we communicate with you in this way. If you are contacted by The Home and would prefer not to receive information about products and promotions, please get in touch with us.
OUT OF SIGHT, BUT NEVER OUT OF REACH
When you share your personal information with The Home, you will always have access to this information. You can update, change or remove any information at any time by calling or emailing us. Your information is only for our own use, and according to standard laws, we only store relevant, adequate and necessary data. Additionally, we erase your information when we no longer need it.
CHANGE OF ADDRESS? CHANGE OF HEART?
Let us know. If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about The Home’s privacy policies or your personal information, please don’t hesitate to contact us.
click here to contact us via our website
Call us at +971 6 7482999.
We will respond to your questions or concerns as quickly as possible.
YOUR PRIVACY IS OUR TOP PRIORITY
At The Home, we respect your privacy and protecting it is our responsibility. Like all other websites, we may collect certain information from you either voluntarily or involuntarily. For more information, read on.
This Web site (https://thehome.ae) does not collect personally identifiable information about you unless you voluntarily provide it to us. This means we will not know your name, your email address, or any other personal information just because you browse the Web site unless you have created an account and log-in when you access the Web site or access the Web site from a link in an email that we sent to you.
When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP address, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information to make our Web site function correctly and to see how we can tune it to serve you better. We may also use this information for statistical analysis like time spent, geographic location and systems and programs used to access the Website and may publish such analyses from time to time.
INFORMATION WE COLLECT AND HOW WE USE IT
We collect personal information only when necessary and we’ll always ask you to voluntarily supply us with the information we need. For example, if you’re making a booking, we’ll collect your title, name, address, email address and telephone number. We use your personal information to:
Provide you with the services you request from The Home.
Send you promotional material from The Home by email.
ON PROTECTING YOUR PERSONAL INFORMATION
We do whatever’s necessary to:
Protect the personal information collected from you against unauthorized access, disclosure, alteration or destruction.
Keep your personal information up-to-date, consistent with applicable law.
Protect the personal information you provide when you transact online. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.
The Home may use technologies such as “cookies” in order to record session information, collect visit and access details to our web pages that enable us to continue to improve our services and provide better and useful features to our site users/guests. Cookies are pieces of information that are normally used by many websites for record-keeping purposes that can help sites remember, for example, your preferences. A cookie, in and of itself does not personally identify any user/guest.
DO’S & DON’TS TO ENSURE YOUR SECURITY
For your own privacy we advise you not to include sensitive personal information in any emails you send us. Please don’t send us credit card numbers via email either.
We do not knowingly collect personal information from people under the age of 18. As a parent or legal guardian, please don’t allow your children to submit personal information without your permission.
CHANGES TO THE POLICY